Forum Discussion

Emma14's avatar
Emma14
Contributing User
3 years ago
Solved

Card File Error

Hi I'm struggling to open one of our employees card files and enter any information in MYOB for them.

 

Are you able to assist?

 

 

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Emma14, 

     

    Thanks for that ! I've had the script run over the file, if you sign out and sign back in you should be able to open those cards now. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Emma14, 

     

    Thanks for your post and welcome to the Community Forum ! We have a script that we can run over the file to fix this, can you please confirm the last 4 digits of your product serial number and File ID (This can be found by going to Help > About MYOB AccountRight) so I can have this arranged. 

    • Emma14's avatar
      Emma14
      Contributing User
      3 years ago

      Hi Melisa,

       

      Thanks for replying! The serial number ends in 8063 and the company ID number is 1

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Emma14, 

         

        Thanks for that ! I've had the script run over the file, if you sign out and sign back in you should be able to open those cards now. 

         

        Do let me know how you go. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.