Forum Discussion
Thanks Sam,
I have tried the suggestions on that link a few times and keep getting the same error msg which I mentioned in my first post.
After I click on the delete transaction I get "Something has gone wrong and AccountRight needs to close". I click on the check for a solution option and get the error "AccountRight 2022.9.24.7350 Error information: SingleTouchPayrollServiceError (100102) "
Thanks
Hi MichRalph,
Thanks for letting me know.
So that I can investigate that error in detail, could you please locate your diagnostic/error log and attach it in your reply?
- Finmar2 years agoUser
Hi Sam
I am also having the same issue, is there a solution available?
- Sam_R2 years agoFormer Staff
Hi Finmar,
Thanks for reaching out.
I'm unsure if MichRalph has resolved this, however, if you could provide AccountRight Diagnostic Log in your reply, I'd be happy to investigate this further for you.
- MichRalph2 years agoUser
Hi,
We did not end up having to do anything. After not working since the 23rd of September Single touch suddenly started working again around the 5th or October which allowed the pays to be deleted.
Something must have been done in the back ground... seems to be at the same time as the "Beta" testing pop-up started apearing on the screen when you open the payroll section.
Sorry can't help more.