Forum Discussion

Tiu's avatar
Tiu
Experienced User
5 years ago
Solved

Duplicate Payroll Transaction

Hi,     All employees were only paid once but recorded twice in Myob.  I did reverse the payroll, however, when I checked one of the employees Year To Date figures the reversal wasn't reflecte...
  • CloverQ's avatar
    CloverQ
    5 years ago

    Hi Tiu 

     

    I'm glad to hear you've successfully deleted the reversal and the duplicated transactions. 

     

    I would still suggest running the payroll register and activities report again to see if they are matching now. The Payroll Activities reports pulls data from all payroll transactions, these reports should have the correct figures provided that all payroll transactions were entered correctly. Then, for any employees that have different figures showing on the Payroll Register reports, please drill into the employee card > Payroll Details > Pay History, manually correct the monthly or YTD figures so they match the Payroll Activity reports. 

     

    I hope this helps.

CloverQ's avatar
CloverQ
Former Staff
5 years ago

Hi Tiu 

 

There are a few different possible causes, the YTD figures within the employee cards could be manually edited, the reversal may not be recorded correctly, the transactions reversed were not payroll transactions etc. 

 

I'd suggest first running the Payroll Activity and Payroll Register reports for the same period, do their figures match? If they don't, then the YTD figures within the employee cards were manually edited at some stage, which would no longer match the figures from payroll transactions. 

 

I'm also wondering on which screen were you seeing the duplication to begin with? Were the reversal recorded on the same date as the original pay? If you run the Payroll Advise report for the affected employees, does it show the negative pays (reversal) as well as 2 positive pays of the same amounts? 

 

I understand that our phone support team tried to call you back regarding this matter earlier today but unfortunately missed you. They will attempt to call you back again and assist further, it would be great if you'd have time to check the areas mentioned above before then.

  • Tiu's avatar
    Tiu
    Experienced User
    5 years ago

    Hello Clover,

     

    Thank you so much for your reply.

     

    The Payroll Activity Summary is higher than the Register.

     

    I manually change 2/334 employees' pay to the correct YTD.

     

    is there anything we can do about it?

     

    Kind Regards,

    Lovely

     

     

    • CloverQ's avatar
      CloverQ
      Former Staff
      5 years ago

      Hi Tiu 

       

      I'm glad to hear you've successfully deleted the reversal and the duplicated transactions. 

       

      I would still suggest running the payroll register and activities report again to see if they are matching now. The Payroll Activities reports pulls data from all payroll transactions, these reports should have the correct figures provided that all payroll transactions were entered correctly. Then, for any employees that have different figures showing on the Payroll Register reports, please drill into the employee card > Payroll Details > Pay History, manually correct the monthly or YTD figures so they match the Payroll Activity reports. 

       

      I hope this helps.

      • Tiu's avatar
        Tiu
        Experienced User
        5 years ago

        Yes, thank you so much!