Duplicated Super Payment
We have processed the January super for payment on 07 Feb 2022, it was deducted from our bank the next day. However, it was deducted again on 14 Feb 2022. How do we resolve this?
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Hi Fang0110
We are aware of a situation that has impacted our customers that have made recent superannuation payments in which they have had the funds deducted multiple times.
Our team is currently investigating the situation and is looking into those double charges. We'll have more information once those investigations are complete.
Can you please send me the following information in a private message:
- serial number
- business name
- primary contact name
- primary email address
This has occured with my super payment as well and has now caused significant cash flow issues for our business. How will we be communicated with to resolve this unforgivable issue.
Regards
Mike
Same thing for me. I've submitted the requested information. First transactions being duplicated and now super payments being deducted twice. What is going on with this product? It has become very unreliable.
Same thing here. Contacted MYOB on the 14th and they said they couldn't see it and to contact my bank. Contacted my bank and they said I'd need to contact Superchoice directly. The lady on the phone at Superchoice was helpful but I had to send an email and I don't think the response I got acknowledged the urgency of the situation. Pretty pisspoor in my opinion by MYOB not to have addressed this issue yet. I haven't even accepted the new direct debit authority with Super Choice yet so not sure how this happened. Has caused cash flow issues for us as well as over an hour spent of the phone and time stressing about how to get the money back.
Hi Komal,
Thanks for the reply, do I need to proivide contact and transaction details to be recognised as an affected user.
Let me blunt, MYOB has processed and un-authorised transaction using a clearing house that I have not accepted terms and conditions for, this is a security incident with potentially significant financial implications for companies such as mine.
I expect contact ASAP and MYOBs proposal for rectification and re-imburesement for inconvenience and costs.
Regards
Michael
We experienced the same. Also caused cash flow problems and overdraw problems.
Hi Everyone
For more information regarding this please refer to the post: February Superchoice superannuation/super payment duplication, which has just been updated.
We do apologise for the inconvenience caused.
Hello, As previously advised I've had super payments deducted from my account twice. Once on 9 Feb and the other on 15 Feb. The second deduction has been paid back. However, I note that the payment extracted on 9 Feb has still not hit employees super accounts. Is this also an issue with these duplicated payments? Are you also ensuring Super companies get the funds that were originally extracted?
