Duplicated Super Payment
We have processed the January super for payment on 07 Feb 2022, it was deducted from our bank the next day. However, it was deducted again on 14 Feb 2022. How do we resolve this?
Forum Discussion
Hi Fang0110
We are aware of a situation that has impacted our customers that have made recent superannuation payments in which they have had the funds deducted multiple times.
Our team is currently investigating the situation and is looking into those double charges. We'll have more information once those investigations are complete.
Can you please send me the following information in a private message:
- serial number
- business name
- primary contact name
- primary email address
This has occured with my super payment as well and has now caused significant cash flow issues for our business. How will we be communicated with to resolve this unforgivable issue.
Regards
Mike
Same thing for me. I've submitted the requested information. First transactions being duplicated and now super payments being deducted twice. What is going on with this product? It has become very unreliable.
