Fang0110
3 years agoUser
Duplicated Super Payment
We have processed the January super for payment on 07 Feb 2022, it was deducted from our bank the next day. However, it was deducted again on 14 Feb 2022. How do we resolve this?
Hi Komal,
Thanks for the reply, do I need to proivide contact and transaction details to be recognised as an affected user.
Let me blunt, MYOB has processed and un-authorised transaction using a clearing house that I have not accepted terms and conditions for, this is a security incident with potentially significant financial implications for companies such as mine.
I expect contact ASAP and MYOBs proposal for rectification and re-imburesement for inconvenience and costs.
Regards
Michael
Thank you MikeRS, I had not realised that this was deducted out of a deferent clearing house. This is indeed a serious security incident. MYOB needs to advise how this occured and how it is going to be rectified. I would hope that there is a Security Officer within MYOB, that you have processes and procedures in place, that all disclosures required by law have been carried out.
The fact that we are asked to provide details implies that MYOB does not have a handle on this issue, which is even more worrying.
It's one thing to have duplicate transaction listed in my account (which is bad enough) and another entirely for these transactions to actually have occured twice.
Please pass this up to upper management.