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JANELLE's avatar
JANELLE
Experienced Cover User
2 years ago

EOFY PAYROLL BALANCE ISSUE

Hi Support,

 

Just balancing EOFY upto May with Payroll in readiness for 30th June and having a couple of issues.

I had 2 employees who left through the year and the Payroll Activity Summary 1st July - 26th May differed from the STP reporting figures.

I made both employees active again by taking out their end date so that they would appear in payroll again so I could do a NIL payrun to force correct figures through BUT

Only one of the employees appeared, not both, and  I have checked that their end dates are empty fin order for them to appear like they are active employees in a current payrun.

 

I have also attached the Errors that come up as well.

Can you please assist with this.

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  • JANELLE's avatar
    JANELLE
    Experienced Cover User
    2 years ago

    Hi Support,

     

    Just balancing EOFY upto May with Payroll in readiness for 30th June and having a couple of issues.

    I had 2 employees who left through the year and the Payroll Activity Summary 1st July - 26th May differed from the STP reporting figures.

    I made both employees active again by taking out their end date so that they would appear in payroll again so I could do a NIL payrun to force correct figures through BUT

    Only one of the employees appeared, not both, and  I have checked that their end dates are empty fin order for them to appear like they are active employees in a current payrun.

    Can you please assist with this.

  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi JANELLE,

     

    Thank you for your post. 

     

    Just to confirm, is the employee not appearing when you are trying to process the $0 Pay run? Or is the employee not appearing in the Payroll reporting centre (STP) once the $0 pay has been processed?

    • JANELLE's avatar
      JANELLE
      Experienced Cover User
      2 years ago

      Employee is not reappearing when trying to do a nil payrun. as well as on the STP report he is showing as Nil Gross when he should have around $25K against his name as he finished Sept. 2021

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi JANELLE,

         

        Thanks for confirming that. 

         

        Is this employee on the same pay frequency as the other employee that is appearing? I would first check that the Pay frequency matches the pay run you're selecting i.e. Weekly. (Card file>Payroll details>Wages) 

         

        Let me know how you go.