Forum Discussion

NatToni's avatar
NatToni
Contributing User
5 years ago
Solved

Employee Card Error

I am unable to process a payroll that should have been completed hours ago, because an employee card is coming up with an error. This has happened before and I know MYOB need to runa script, however ...
  • Haydes's avatar
    Haydes
    5 years ago

    Hi NatToni 

     

    I've just run the script over the file now and it completed successfully and affected a few records, I'd say that should have worked. 

     

    Could you now close and re-open the software in order to see if this has fixed the error?

Haydes's avatar
Haydes
MYOB Product Team
5 years ago

Hi NatToni 

 

The error you mentioned rings a bell, could you elaborate on what error you get when trying to process Payroll?

 

If you are getting a "Something's gone wrong" error, this usually contains error details in the Error Log that tells us what's going wrong, if this is indeed the error can you please click View Error Details on the error itself:

 

If you can copy the details in this log and paste it as a reply to this thread, we can take a look.

  • NatToni's avatar
    NatToni
    Contributing User
    5 years ago

    Hi Hayden,

     

    Thank you for the prompt response, as I am still on hold. See below error (this also pops up when trying to roll the financial year over because of the employee card).

     

    AccountRight Application Error Report
    =====================================
    Application Version: 2019.2.22.2609
    Application File Version: 2019.2.22.5066
    Incident Id: 5ed1b8d1-f9ca-4172-9224-6094bc0f5091
    Time: Thursday, 4 July 2019 2:45:33 PM

    Code:
    Unknown (0)


    Message:
    (Unknown): ShowUIView(CardDetail,...,...)


    Stack Trace
    ----------------------------------------
    1 : MYOB.Huxley.API.HuxleyApplicationException
    ----------------------------------------
    MYOB.Huxley.API.HuxleyApplicationException: (Unknown): ShowUIView(CardDetail,...,...) ---> MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 1606
    at mscorlib!0x0600570f!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27
    at mscorlib!0x0600571a!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1b3
    at Huxley.Service.Gateway!0x060017ce!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)
    at Huxley.Service.Proxy!0x060002cf!MYOB.Huxley.Service.Proxy.Services.ProxyCardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x0
    at Huxley.UI.Decorators!0x060029d1!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIICardContainerService.MYOB.Huxley.ApplicationServices.Container.API.ICardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x54
    at Huxley.UI.Model!0x06003f9a!MYOB.Huxley.UI.Model.Context.CardContext.<>c__DisplayClass3_0.<GetContainerObjectByType>b__0() +0x0
    at Huxley.UI.Model!0x06003a28!MYOB.Huxley.UI.Model.Context.Base.UIContextContainer`2.InvokeContainerGet(Func`1 getFunction, Boolean force) +0x60
    at Huxley.UI.Model!0x060037a3!MYOB.Huxley.UI.Model.Context.CardContext.GetContainerObjectByType(CardType cardType, Int32 id) +0x34
    at Huxley.UI.Controllers!0x060013f6!MYOB.Huxley.UI.Controllers.Cards.CardDetailController.GetDataObject() +0x0
    at Huxley.UI.Controllers!0x060015ca!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.get_DataRecord() +0x33
    at Huxley.UI.Forms!0x06002218!MYOB.Huxley.UI.Forms.Cards.DetailContainers.CardDetail.SetupContainer() +0x70
    at Huxley.UI.Forms!0x06003130!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1e9
    at Huxley.UI.Forms!0x06003188!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228
    at Huxley.UI.Forms!0x06003184!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
    at Huxley.UI.Forms!0x06002dca!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
    at Huxley.UI.Framework!0x06000189!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
    at Huxley.UI.Framework!0x06000188!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa4
    at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a
    --- End of inner exception stack trace ---
    at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3
    at Huxley.UI.Forms!0x060020ba!MYOB.Huxley.UI.Forms.Cards.CardsGrid.OnCustomNavigationEvent(UIViewType uiViewType, EntityInfo eInfo, Boolean showAsDialog, BeginNotificationRefreshMethod refreshMethod) +0x0
    at Huxley.UI.Forms!0x06003145!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.RaiseNavigationEvent(UIViewType uiViewType, EntityInfo eInfo, Boolean showAsDialog, Boolean causeRefresh) +0x33
    at Huxley.UI.Forms!0x060020f2!MYOB.Huxley.UI.Forms.Cards.CardsGrid.LaunchDetail(UICardSummary editCard) +0x3b
    at Huxley.UI.Forms!0x060020c8!MYOB.Huxley.UI.Forms.Cards.CardsGrid.grdvCardsList_DrillDownClicked(Object sender, DrilldownClickedArgs e) +0x16
    at Huxley.UI.Controls!0x06000474!MYOB.Huxley.UI.Controls.External.ExtGridView.InvokeDrillDownClicked(Object row) +0x21
    at Huxley.UI.Controls!0x06000498!MYOB.Huxley.UI.Controls.External.ExtGridView.ExtGridView_Click(Object sender, EventArgs e) +0xe8
    at DevExpress.XtraGrid.v17.1!0x060004a5!DevExpress.XtraGrid.Views.Base.BaseView.RaiseClick(EventArgs e) +0x19
    at DevExpress.XtraGrid.v17.1!0x06000117!DevExpress.XtraGrid.Views.Grid.Handler.GridHandler.OnClick(MouseEventArgs ev) +0x7
    at DevExpress.Utils.v17.1!0x06002738!DevExpress.Utils.Controls.BaseHandler.ProcessEvent(EventType etype, Object args) +0x8e
    at DevExpress.XtraGrid.v17.1!0x060000e8!DevExpress.XtraGrid.Views.Base.Handler.BaseViewHandler.ProcessEvent(EventType etype, Object args) +0x22
    at DevExpress.XtraGrid.v17.1!0x0600216d!DevExpress.XtraGrid.GridControl.OnClick(EventArgs ev) +0x33
    at System.Windows.Forms!0x06000e58!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0xf2
    at System.Windows.Forms!0x06000e68!System.Windows.Forms.Control.WndProc(Message& m) +0x66f
    at DevExpress.XtraEditors.v17.1!0x06001445!DevExpress.XtraEditors.Container.EditorContainer.WndProc(Message& m) +0x67
    at DevExpress.XtraGrid.v17.1!0x0600214e!DevExpress.XtraGrid.GridControl.WndProc(Message& m) +0xbb
    at System.Windows.Forms!0x06005503!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
    at System.Windows.Forms!0x06005506!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
    at System.Windows.Forms!0x06002cd8!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25
    ==========
    MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
    MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
    MODULE: DevExpress.XtraGrid.v17.1 => DevExpress.XtraGrid.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6a6f2858c181409aa7c4eb6bd501ac5f; A:1
    MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:5ef7241c616c4983b97432ea57b4a1b7; A:1
    MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:d1caccd24ab0496f9e22dfb26d066d03; A:1
    MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:57bb5c09645147beb154a96202bdf542; A:1
    MODULE: Huxley.UI.Controls => Huxley.UI.Controls, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:93f6603aa8e64c4db0b7f963f30641bd; A:1
    MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:aa5653f3fbab45c99c013ab6a2f55759; A:1
    MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1
    MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0cb579c66f9b4e2a92653ede8a39ae5e; A:1
    MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:9f3797dcda734142bfbdb50ba9c1c509; A:1
    MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2
    MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:199b31db99b1448abbbf936be78a06de; A:1

    ----------------------------------------

    2 : MYOB.Huxley.API.HuxleyApplicationException
    ----------------------------------------
    MYOB.Huxley.API.HuxleyApplicationException: (DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId = 1606
    at mscorlib!0x0600570f!System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +0x27
    at mscorlib!0x0600571a!System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +0x1b3
    at Huxley.Service.Gateway!0x060017ce!MYOB.Huxley.Service.Gateway.API.IGatewayService.Dispatch(String name, Object[] arguments)
    at Huxley.Service.Proxy!0x060002cf!MYOB.Huxley.Service.Proxy.Services.ProxyCardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x0
    at Huxley.UI.Decorators!0x060029d1!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIICardContainerService.MYOB.Huxley.ApplicationServices.Container.API.ICardContainerService.GetContainerObjectByType(IEnumerable`1 objectSetVersions, CardType cardType, Int32 id) +0x54
    at Huxley.UI.Model!0x06003f9a!MYOB.Huxley.UI.Model.Context.CardContext.<>c__DisplayClass3_0.<GetContainerObjectByType>b__0() +0x0
    at Huxley.UI.Model!0x06003a28!MYOB.Huxley.UI.Model.Context.Base.UIContextContainer`2.InvokeContainerGet(Func`1 getFunction, Boolean force) +0x60
    at Huxley.UI.Model!0x060037a3!MYOB.Huxley.UI.Model.Context.CardContext.GetContainerObjectByType(CardType cardType, Int32 id) +0x34
    at Huxley.UI.Controllers!0x060013f6!MYOB.Huxley.UI.Controllers.Cards.CardDetailController.GetDataObject() +0x0
    at Huxley.UI.Controllers!0x060015ca!MYOB.Huxley.UI.Controllers.Base.BaseControllerBusinessObject`5.get_DataRecord() +0x33
    at Huxley.UI.Forms!0x06002218!MYOB.Huxley.UI.Forms.Cards.DetailContainers.CardDetail.SetupContainer() +0x70
    at Huxley.UI.Forms!0x06003130!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x1e9
    at Huxley.UI.Forms!0x06003188!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228
    at Huxley.UI.Forms!0x06003184!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa
    at Huxley.UI.Forms!0x06002dca!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122
    at Huxley.UI.Framework!0x06000189!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88
    at Huxley.UI.Framework!0x06000188!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa4
    at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a
    ==========
    MODULE: Huxley.Service.Gateway => Huxley.Service.Gateway, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:5ef7241c616c4983b97432ea57b4a1b7; A:1
    MODULE: Huxley.Service.Proxy => Huxley.Service.Proxy, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:d1caccd24ab0496f9e22dfb26d066d03; A:1
    MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:57bb5c09645147beb154a96202bdf542; A:1
    MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:aa5653f3fbab45c99c013ab6a2f55759; A:1
    MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1
    MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0cb579c66f9b4e2a92653ede8a39ae5e; A:1
    MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:9f3797dcda734142bfbdb50ba9c1c509; A:1
    MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2

    ----------------------------------------

     

     

    • Haydes's avatar
      Haydes
      MYOB Product Team
      5 years ago

      Thanks for the details NatToni, I knew this rang a bell. This error can be corrected by running a script over the company file.

       

      I'm assuming your company file is online, if so can you please post:

      • The Last 4 Digits of your MYOB Serial Number (Found in: Setup > Company Information)
      • The Company File ID (Found in: Help > About MYOB AccountRight)

      This way I can find the file on the server and be able to run the script over it myself.

       

      Let me know if the file is offline.

      • NatToni's avatar
        NatToni
        Contributing User
        5 years ago

        Hi Hayden,

         

        The file is online at the moment. 

         

        Serial # 6048

        Company ID: 15

         

        Please let me know if you need me to close out, or do anything else for you to start this.