Forum Discussion

ffaccounts's avatar
ffaccounts
Experienced Cover User
3 years ago
Solved

Employee Card

I have a employee card file that will not open, and I believe a script will need to be run to fix the problem. Is someone able to assist? Thank you :-)
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi ffaccounts, 

     

    Thanks for that. I've had the script run over your file, please sign out and sign back in and you should be able to open the employee card. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi ffaccounts, 

 

Thanks for your post. I'm happy to arrange the script to be run over your file, please confirm the below details:

  • Last 4 digits of your product serial number 
  • File ID of the file you're having issues with (This can be found by going to Help > About MYOB AccountRight)
  • ffaccounts's avatar
    ffaccounts
    Experienced Cover User
    3 years ago

    Hi Melissa,

    the last four digits of the serial number are 1168, and the Company File ID is 6.

    Thank you, and let me know if you need anything further.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi ffaccounts, 

       

      Thanks for that. I've had the script run over your file, please sign out and sign back in and you should be able to open the employee card. 

       

      Do let me know how you go. 

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • ffaccounts's avatar
        ffaccounts
        Experienced Cover User
        3 years ago

        Thanks Melisa,

        that has fixed the problem.