Invalid software ID
- 3 years ago
Hi brasstacks,
Thanks for your feedback.
The MYOB Support Moderator team are here to answer queries about the MYOB software. While we do understand the frustration, in some instances, we do need to refer a Community Forum user to seek additional assistance and resources from a second party such as the ATO. This can aid in the investigation process and help come up with outcomes for users.
In addition to that, the responses that the MYOB Community can provide are based on the information that we do receive and the knowledge we get from the posts. So ensuring all the information available such as error log information can aid in an investigation towards a situation.With respect to your situation, as this is not a common situation that we have come across with regards to the software (outside of the situations that have been listed previously on this thread). As such, there would be some additional questions we would require offering further assistance. For example – if multiple customers are impacted, getting an example of one or two cases would be ideal.
- Are you lodging as a tax agent or as an employee of the business?
- If you are you lodging as a tax agent, has your software ID changed?
- The email address you are lodging under is that the correct declarer?
- Is the software ID in the software registered in Access Manager?
It is also worth point out that depending on the outcome, you may not need to contact the ATO. In most cases, once you have ensured that the Software ID is correct, you can process a $0 pay to ensure that the year-to-date values are updated.