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BStowell32's avatar
BStowell32
Experienced User
2 years ago
Solved

Leave Report accruals not matching incl on payslip (YTD)

Currently this employee is supposed to have accrued the following as per the Leave Detail Balance Report:

Holiday Leave: 7.67hours (correct accrual)

Sick Leave: 3.83 hours (correct accrual)

 

However her payslip under the YTD coloumn is showing the following:

Holiday Leave: 2.76hours

Sick Leave: 5.75hours

 

And then to throw another spanner in the works her Leave Balance Report displays different again:

Holiday Leave -2.16

Sick Leave 7.668

 

Please see attached images for reference, I have blocked out the employees name for privacy reasons.

 

I have been in contact with MYOB numerous times to try and rectify with no luck. It seems like this is a program error, what should I do to rectify it or can someone from MYOB sort it out on my behalf. 

 

PLEASE HELP!

  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi BStowell32 

     

    Thanks for your post and feedback. I can see from your account that you were able to speak to our phone-based support team.

     

    I trust that this query has been sorted.


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi BStowell32 

     

    Thanks for your post and feedback. I can see from your account that you were able to speak to our phone-based support team.

     

    I trust that this query has been sorted.


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.