Forum Discussion

JohannaD's avatar
JohannaD
Experienced Cover User
5 years ago
Solved

MYOB Payroll & AccountRight connection issue

I am trying to get MYOB Payroll and AccountRight connected. I have found the following page: https://help.myob.com/wiki/pages/viewpage.action?pageId=7111747#expand-2SelectyourcompanyfileinMYOBPayroll...
  • Melisa_D's avatar
    Melisa_D
    5 years ago

    Hi JohannaD, 

     

    Thank you for your post. Can I confirm if you have tried Administrator as the user name and the password you use for your user ID ? If this does not work can you please try Administrator as the user and leave the password blank. 

     

    Please do let me know how you go. 

Melisa_D's avatar
Melisa_D
Former Staff

Hi JohannaD, 

 

Thank you for your post. Can I confirm if you have tried Administrator as the user name and the password you use for your user ID ? If this does not work can you please try Administrator as the user and leave the password blank. 

 

Please do let me know how you go. 

JohannaD's avatar
JohannaD
Experienced Cover User
5 years ago

Hi

 

I did try the Administrator UserID but I can't recall the password so I'm guessing what it could be and it must be incorrect.  Is it possible to reset the Administrator password?

 

And I just tried the option of the Administrator UserID and leaving the password blank and got the message that the UserID or password was incorrect.

 

Regards,

 

Jo

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    5 years ago

    Hi JohannaD, 

     

    The Administrator password would be the password you use for AccountRight. If you cannot recall the password we will need to arrange to have this removed for you. Can you please send me a private message with the following information:

    • AccountRight serial number 
    • File ID (this can be found by going to help > About MYOB AccountRight)
    • Your email address