Forum Discussion

Spielwelt's avatar
Spielwelt
User
2 years ago

MYOB not entering pay rate for staff meeting category

Hi, For some inexplicable reason MYOB didn't enter the payrate for the staff meeting payroll category for our teachers this month. The hours they worked can be seen, but no monetary value is added t...
Sam_R's avatar
Sam_R
Former Staff
2 years ago

Hi Spielwelt,

 

Thank you for your post. 

 

Since you first noticed the category not calculating correctly, has each subsequent pay persisted with the issue? Or has this only happened once? If only once, could you please create a dummy/test pay run to check if the issue is persisting on a new pay run?

 

If the issue persists, could you please attach a screenshot with the setup of the payroll categories in question?

  • Spielwelt's avatar
    Spielwelt
    User
    2 years ago
    Hi Sam and thank you so much for getting back to me.
     
    This is the first time this has happened in my 4 years with the organisation. The Staff Meeting Payroll category set up hasn't been changed at all during that time and worked perfectly until this pay run. We have a monthly payroll and everything worked as normal until August. I've attached a screenshot of the dummy payslip...you can see the 1.25 hrs beside the Staff Meeting category but no monetary value is added, however all other categories calculate perfectly.
     
    As requested, I have also attached a screenshot of how the Staff Meeting payroll category was set up. As mentioned, it was set up before I arrived, however I never had an issue with it until now.
     
    I really hope you're able to help me as I can't work out why it would stop calculating properly. Thank you very much for your time and assistance in this matter which I truly appreciate.
     
    Wishing you a wonderful afternoon and looking forward to hearing from you soon.
     
    With warm thanks and deep appreciation,
     
    Margie
     
  • Spielwelt's avatar
    Spielwelt
    User
    2 years ago
    Hi Sam and thank you so much for getting back to me.
     
    This is the first time this has happened in my 4 years with the organisation. The Staff Meeting Payroll category set up hasn't been changed at all during that time and worked perfectly until this pay run. We have a monthly payroll and everything worked as normal until August. I've attached a screenshot of the dummy payslip...you can see the 1.25 hrs beside the Staff Meeting category but no monetary value is added, however all other
    categories calculate perfectly.
     
    As requested, I have also attached a screenshot of how the Staff Meeting payroll category was set up. As mentioned, it was set up before I arrived, however I never had an issue with it until now.
     
    I really hope you're able to help me as I can't work out why it would stop calculating properly. Thank you very much for your time and assistance in this matter which I truly appreciate.
     
    Wishing you a wonderful afternoon and looking forward to hearing from you soon.
     
    With warm thanks and deep appreciation,
     
    Margie