Forum Discussion

Nadine2's avatar
Nadine2
User
2 years ago

Manually adjusting annual

I have followed the instructions provided to adjust an employees leave balance manually by processing a zero pay run. However, the balance hasn't changed and I can't even find the pay run that I proc...
Tracey_H's avatar
Tracey_H
Former Staff

Hi Nadine2 

 

Thanks for your post. If you go to Transaction Journal>>Payroll tab are you able to locate those pay runs? If you can, click on the zoom arrow to open and make sure the adjustment hours are recorded against the applicable entitlement payroll category.

 

If you still have problems with this can you send me a screenshot of the pay transaction and information on the adjustment. Make sure sensitive information is removed from screenshots before posting on the public Forum.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Nadine2's avatar
Nadine2
User
2 years ago

Hi Tracey_H 

 

Thank you for your response. This is part of my confusion. When I look in the transaction journal the pay runs I have done (as I did it twice) are not showing. They are also not visible when I go into payroll reporting even though I filed them.

 

Kind Regards

Nadine

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi Nadine2 

     

    Go to Reports>>Payroll>>Payroll advice and filter by that employee. If the pay transactions were recorded they will appear in this report.

     

    Let me know how you go.

    • Nadine2's avatar
      Nadine2
      User
      2 years ago

      Hi Tracey_H 

       

      I have done this and the adjustment pay run(s) are not showing there either.

       

      This is the reason I recorded it twice, as I did it once, ran all the reports and it wasn't there so I did it again.

       

      Thanks.

       

      Kind Regards

      Nadine2 

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        2 years ago

        Hi Nadine2 

         

        If the pay transactions are not appearing in any reports or the STP reporting centre it indicates that they didn't record. Pay transactions can be deleted in AccountRight, but they can't be deleted from the STP reporting centre. This means that if they recorded correctly they would appear in the reporting centre. You can also run the Journal security audit report to view all transactions recorded, deleted and edited.

         

        If you continue to have problems with this can you please process the adjustment pays again and send me screenshots of the pay transaction and Process Payroll>>Step 3 Process Payments window by private message.

         

        Let me know how you go.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.