Hi NotHappy1
I'm sorry to hear you've had trouble getting through to our phone based teams. We do also provide support via Live Chat and here on the Community Forum.
To clarify on the email you received regarding the latest release, 2021.8 is being decommissioned on the 22 March 2022. This means that if you have an online file on 2021.8 it will need to upgraded prior to the 22 March 2022 to continue using the file. Decommissioning only impacts online file access, you can still continue to use your company file after the scheduled date of decommissioning offline (locally or your local network).
You can continue to report payroll through STP Phase 1 on 2022.1. If you receive errors when reporting STP please don't hesitate to start a new post and we'll be happy to help with those errors.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi,
This is the email I received Thu 17th Mar, with the subject: MYOB Accountright / Upgrade Required.
As I mentioned in above post, previously when we have received messages to update and we haven't, our payroll doesn't report to the ATO.
Hi NotHappy1
If you wish to start reporting STP Phase 2 and use the new Employee onboarding feature you will need to upgrade to 2022.2. If you are happy to not use either of those features yet you can stay on 2022.1 as we have an STP Phase 2 deferral until the 1 January 2023.
Not upgrading your file to the latest version won't affect STP reporting. If you are having problems with STP please do send us screenshots of the error messages so that we can assist.
Hi - the MYOB advice here seems to be incorrect.
We run the Server Edition also and are totally over the regular upgrades and the IT requirements to put them through.
Without putting through the forced upgrades however, when we try to lodge our STP reports we are given the message:
AccountRight needs updating
A new version of AccountRight is available.
Please update your software prior to accessing your online file.
No matter what we try, we are unable to lodge the ATO reports without putting the upgrade through.
