Forum Discussion
Hi,
I read the answer to my post above and it appears this is definately a fault as without updating to the new versions it stops any payroll records being sent through to the ATO, hence why I needed to continually have our Server updated and all PC's.
On the 27th April I received yet another email (attached) which says if you use AccountRight in a network acrosss one or more workstations, you can now access automatic updates. I requested approval to have this upgrade put onto our Server and all PC's thinking finally the problem is fixed and any future updates will be automatically loaded.
Once we had 2022.3 installed I tried to find out if there was anything I needed to apply to the Pc's to receive these automatic updates and couldn't see anything so I rang support. The operator started by saying "No if you are running AccountRight local (not on the cloud) you don't get automatic updates, when I read him the email I was sent he then changed his mind and said I needed to load our program onto the Cloud, make some changes to apply STP2 and auto updates. I asked if I did this wouldn't we have to continue, from that point on, always using AccountRight Cloud and he replied 'No'. **I haven't done this as it doesn't seem correct to me and would like a Myob consultant with very sound knowledge in Servers and Payroll to contact me with specific instructions.
Then Today (12 May 2022) I receive another email (attached) stating MYOB AccountRight 2022.4 is coming next week, and with it, automatic updates - an exciting new feature if you're using AccountRight on a network!!
Why was I sent the email on 27th April saying to update the Server Edition to 2022.3 saying then no more manual installations will be required, and now today to receive another email saying to update to 2022.4 to receive automatic updates?
We DO NOT run AccountRight in the cloud, are either of these updates for companies like us or are they only for companies using AccountRight in the cloud?
Is it even possible running AccountRight through a Server to receive automatic updates when running local (not Cloud)?
Also is it possible to run AccountRight Local and upgrade to STP Phase 2 or is Phase 2 only going to be accessible through using AccountRight Cloud and not local at all?
Can Myob please reply to this and email me with a reply email, as I just do not have the time to wait on the support line to receice very conflicting/confusing answers.
I'm very interested to know if there are other companies having the same problems when using Local and not Cloud versions of AccountRight.
Thanks.
We also do not run our AccountRight on the cloud, only on our computer Network.
We do not wish to put our file online in order to use the STP Phase 2.
We Managed to operate the first Phase of STP without going online - so why not Phase 2???
- NotHappy13 years agoContributing User
Exactly my point, we do not want to put our file online either, we also have STP Phase 1 working fine but understand by the end of 2022 we need to be running STP Phase 2, for ATO requirements.
I really want a straight out answer from Myob as to why running AccountRight "local" the updates don't seem to work automatically when they send emails to us stating they will if we instal the update onto our Server/Pc's, and whether STP Phase 2 can be applied to files not using Cloud versions.