Forum Discussion

LouiseTrack40's avatar
LouiseTrack40
Experienced Cover User
5 years ago
Solved

Pay Super -Invalid Employee Membership Number

When completing our quarterly super returns via the Pay Superannuation function I keep getting an error message for one employee sating that I need to enter a valid employee membership number. I have...
  • Theresa_D's avatar
    Theresa_D
    5 years ago

    Hi LouiseTrack40 

     

    Thank you for verifying that this information is correct.  For some super funds there is a very similar identifyer which requires entering the information based on a Member Number Rule (such as add a specific prefix).  I have sent you a private message regarding this so private information is protected.  

     

    I will reply to your private message and continue assisting until this is resolved. Thank you for your patience. 

Theresa_D's avatar
Theresa_D
Former Staff

Hi LouiseTrack40 

 

Thanks for your post. Apologies for the delay in getting this resolved via phone support.  Please refer to the help article Troubleshooting Pay Super payments which includes information on this error message. 

 

Let me know if that resolves it for you, if so please mark 'Accept as Solution' to help other users find this information easier. 

LouiseTrack40's avatar
LouiseTrack40
Experienced Cover User
5 years ago

Hi Theresa,

 

I have double checked the super info as per the link below and its is all correct in the employee card, including the USI number.

 

What can I do from here?

  • Theresa_D's avatar
    Theresa_D
    Former Staff
    5 years ago

    Hi LouiseTrack40 

     

    Thank you for verifying that this information is correct.  For some super funds there is a very similar identifyer which requires entering the information based on a Member Number Rule (such as add a specific prefix).  I have sent you a private message regarding this so private information is protected.  

     

    I will reply to your private message and continue assisting until this is resolved. Thank you for your patience. 

    • Jieunc's avatar
      Jieunc
      Contributing User
      5 years ago

      Dear Theresa,

       

      I have the same problem as above. However, the red x error only appear next to one transaction of payroll for this employee. I tried to contact your consultants but cannot reach them.

       

      Could you please kindly help us with this? We need it urgently because the next business day is Supper due date.

       

      Thank you so much. 

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        5 years ago

        Hi Jieunc, 

         

        Thank you for your post, so I can take a look into this for you can you please send me a private message of the employees Superfund name, Superfund ABN and USI.