Forum Discussion
Hi sunny_coast and Ambrosia
Due to other circumstances, we have disabled Pay super processing at this time. We do hope to have that process back in place soon. We do apologise for the inconvenience caused.
With regard to the authorisation message, this is being investigated by our teams.
Thanks for that Tracey.
I paid Super on the 7th Feb and it still hasn't been received, the money was taken from one account, but didn't arrive in the Superannuation account. Should I be concerned? or is still part of the disabled transfer situation.
- Tracey_H3 years agoFormer Staff
Hi sunny_coast
You're correct that this is because super payment processing has been disabled at this time. We do apologise for this inconvenience.
Please let me know if you need further help.
- sunny_coast3 years agoCover User
Hi,
Is there any update on the super payments situation, my payments are still not working
- Tracey_H3 years agoFormer Staff
Hi sunny_coast
The Pay super service is currently disabled. We do hope to have that service re-enabled later this week.
- aaa23 years agoContributing User
.
- AndrewStephen3 years agoValued Cover User
Hi @Tracey_H
So does that mean the super payment deducted by SuperChoice from our account on the 15th has been held up and is currently in limbo until the duplicate payment issues have been resolved?
Thanks
Andrew
- Tigertups623 years agoCover User
I have also received this message.
If paying super via MYOB is reactivated, will this then pay the super twice?
- Tracey_H3 years agoFormer Staff
Hi Tigertups62
If you are getting the message asking for another user to authorise the payment but are set up with one authoriser, our teams are looking into this. In the meantime, you can click Ok and ignore that message, the payment will be processed.
Re-enabling the Pay super service won't cause the super to be paid twice. However, what you need to do will depend on your circumstances:
- payment had the status Processing payment - you don't need to do anything
- you have been refunded your super payment - you will need to reverse and reprocess that super payment
- you had duplicate payments deducted and one has been refunded - record a Spend money transaction for the duplicate payment and a Receive money for the refund.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.