Forum Discussion

Helen17's avatar
Helen17
Experienced User
5 years ago
Solved

PaySlips - default form can not be found error message

I have just processed our weekly pays and found that I could not email payslips to employees. An error message has popped up , please see attached. Assistance required!!!  
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi Helen17 

     

    Thank you for your post.

     

    This error message is generally resolved by confirming the file. Can you please try confirming your company file by going to Help--> Confirm Company file and check if you are then able to email the payslips. 

     

    Please let us know how you go with that. 

Komal_S's avatar
Komal_S
MYOB Moderator

Hi BWBServices 


Could you please also send me your serial number by a Private Message so I can try to confirm it manually on our end ?

BWBServices's avatar
BWBServices
Partner
5 years ago

Hi Komal

 

I have managed to correct his myself by simply logging out and loggin back in again.  

 

Thank you though.