Forum Discussion

MelHawkes's avatar
MelHawkes
Cover User
2 years ago

Payroll Pay Liabilities (Superannuation) Issue - unable to resolve

I have rung the help line 3 times and am currently on hold for the fourth time. I did not receive the promised call back from last Thursday from a MYOB Staff.   We have two employees that have sala...
Tracey_H's avatar
Tracey_H
Former Staff

Hi MelHawkes 

 

Thanks for your post. We are aware of an issue where payrun reversals are not appearing in the Pay Liabilities window, our developers are investigating this.

 

So that you can process that Pay Liabilities transaction:

 

  1. reverse the reversal by processing a positive pay transaction, make sure it is includes all amounts and hours as the reversal. This will cancel out the reversal.
  2. record a manual reversal by processing a negative pay transaction, this will appear in the Pay Laibilities window

To assist in the future, if the only issue in the payrun is the wrong Linked Payable Account has been selected for a payroll category you can record a journal to move the amounts from the incorrect account to the correct account instead of reversing and processing the pays. 

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

MelHawkes's avatar
MelHawkes
Cover User
2 years ago

Hi Tracey

 

Thank you for your reply but this will not work it will just add to the pay liabilities making the situation worse. I finally got through to your helpline and they are escalating this for a fix. I have provided screenshots and I think my issue is finally understood.

 

I will do a temporary transaction until it is resolved properly.

 

Thanks

Melissa