Payroll bank file with Apple Products
Hi, I have tried to do the Payroll from home on an Apple Ipad but the bank file generated has never worked. Has anyone had any luck doing this and what am I doing wrong? Thanks
Forum Discussion
HI Chris,
When I save the file in my ipad, it doesn't work when I go to ANZ and try to upload the file for payment.
Hello Connockity
Sorry for the delay in my response.
If you are with ANZ and experiencing issues you should select the Self-Balancing transaction option, found in the Banking tab of your selected account.
This should allow you to upload through to ANZ.
If possible, does it work when you go to process through a computer? or is the same issue happening?
Sorry Chris - I can't even find a banking tab in my ANZ account.
This only happens with Apple products - when I use Windows Based computer it is fine.
ANZ doesn't like what Apple products do to the ABA file.
I found a banking tab under the MYOB account used to pay the bills/payroll but the banking tab is greyed out.
Hello Connockity
Is the banking tab only greyed out while logging into the iPad or when you log in from the desktop as well?
Can you please generate the ABA on the iPad and then send that to your computer? Does the file upload successfully? If so, then we know that the file is working as expected and it's an upload user error or a bank problem.
If it is a bank problem, I would recommend you consult your bank as the file that is being generated is working as intended and it's the banking part that is failing.Please let me know how this goes.