Forum Discussion

Rephopper's avatar
Rephopper
Contributing Cover User
2 years ago

Payroll out of balance

Hi Guys, I am having an issue with my payroll this month.    The server was extremely slow and my browser crashed after initiating a new payrun. After logging back in and starting a new pay run, I ...
Sam_R's avatar
Sam_R
Former Staff

Hi Rephopper,

 

Thank you for your post.

 

Looking at your screenshot, if you were to click on the 'Print Pay Slips' tab, do any more employees appear there? 

Rephopper's avatar
Rephopper
Contributing Cover User
2 years ago

Looking at your screenshot, if you were to click on the 'Print Pay Slips' tab, do any more employees appear there? 

 

No, nothing appears in the "Print Payslips" tab..

 

 

  • Rephopper's avatar
    Rephopper
    Contributing Cover User
    2 years ago

    Note, the STP also shows the 6 employees (instead of 3) and the wrong amount (double what it should be)

    • Sam_R's avatar
      Sam_R
      Former Staff
      2 years ago

      Hi Rephopper,

       

      Thank you for advising. 

       

      So that I can investigate this further, could you please send me a private message with the following details:

       

      • Serial number
      • Business file name
      • Your name + email