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robs1's avatar
robs1
Trusted Cover User
3 years ago
Solved

Payroll sending to ATO

After I record a pay When it says send to ATO I press CANCEL then select send later.  But the pay is still going through to ATO with no contact name.  It shows it is sending then lists as not sent.  I believe this should not happen at all so why is it.  I like to check the pay slips first before sending to ATO.  I t wouldn’t allow me to delete the wrong payslip as it was sending to ATO even though I said not to.  How do I stop from happening?

Thanks

  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi robs1 

     

    Thanks for your post. During the sending process the software checks that the payrun has been declared. If it hasn't the status will change to Not Sent and the report is not sent to the ATO. As the software is running checks during the sending process you can't delete a pay with this status. 

     

    Most of the time the status will change to Not Sent immediately, sometimes it may take a little longer so you'll need to wait until the status changes to Not Sent to delete any incorrect pays.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi robs1 

     

    Thanks for your post. During the sending process the software checks that the payrun has been declared. If it hasn't the status will change to Not Sent and the report is not sent to the ATO. As the software is running checks during the sending process you can't delete a pay with this status. 

     

    Most of the time the status will change to Not Sent immediately, sometimes it may take a little longer so you'll need to wait until the status changes to Not Sent to delete any incorrect pays.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • robs1's avatar
      robs1
      Trusted Cover User
      3 years ago

      Thanks Tracey, this is helpful as previously it didn’t do this which I preferred. Yes the sending process did take a while before changing to Not Sent, unfortunately time that I didn’t have then. I deleted the incorrect pay rather than reversing then all following pays were correct.  However now I will have the ‘not sent’ pay that no longer exists in the program sitting in the ATO list.  Shame these cannot be deleted but I have learnt what not to do for next time!  Thanks for your help and Merry Christmas

      Rob
      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        Hi robs1 

         

        You're very welcome and Merry Christmas to you too.

         

        I've double checked with our product specialists and there hasn't been any changes to the way STP reports are sent. When I tested this in my sample file the status was Not Sent immediately so I think for you this is just one of those times that it has taken a bit longer than usual.

         

        Something else to note is that if you multiple employees and have only deleted a pay for one employee you could still send that original STP report. This is because it includes the pay information for the other employees. When you reprocess and declare the incorrect pay the updated YTD amounts will be sent to the ATO for that employee. 

         

        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.