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BPA's avatar
BPA
Experienced Cover User
3 years ago
Solved

Payroll

I am unable to process pays in a number of my files.   My files keep shutting down.   The Error Message is: An item with the same key has already been added.   I have been able to run pays in ...
  • Tracey_H's avatar
    3 years ago

    HI BPA 

     

    We are aware of issue where some users are unable to process pays in the new payroll year. This is under investigation by our developers. In the meantime, please refer to this post for a possible workaround and further instructions: Unable to process pays in the new payroll year

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.