Thank you, do not have an error log to upload, can just see that things are incorrect.
I was on hold yesterday with MYOB for 2 hours and 40 mins, then spoke to a so called payroll specialist for half an hour and she then stated she would need to call me back in half an hour. Never received a call.
I am trying to work through reversing the 2 extra pays that were recorded for each employee (136 employees) so reversing 272 pays. During this process once reversed 2 of the 3 pays, the ATO figures are at zero. Also the leave entitlements have not accrued - payroll reports show 3 pays in figures, once reversed the payroll figures are balancing for each employee as i work through them, but ATO figures do not reflect correct amounts even after a zero payrun to update.
I will keep working through the reversals, but need a fix for the figures reported through STP to ATO and entitlements.
This has added hours and hours that I do not have readily available
Last 4 digits of serial number: 3944. Company file ID: 1