Payroll
Serious isssues with Payroll for new financial year, need urgent help. 135 staff to pay and error when trying to record payroll. Took me to Web Browser and error was "failed - network error" tried an...
Forum Discussion
Thank you for your help so far. I have cleared all transactions form the electronic clearing account and with nothing left to clear it has balance still of a large amount.
In our P & L for 1/7/2022 to 11/07/2022 we have negative amounts in payroll expenses, the register summary is zero for some staff and negative for other staff. The Payroll summary has correct figures.
I am getting very uptight about this as nothing is working, have done zero payrun at 30/06/2022 and zero payrun as at 10/07/2022 and nothing is changing.
I am unable to understand how this can even happen, (payroll recording 3 times), I have wasted so much time on this, reversing pays 272 times, zero pay runs, checking figures, need a fix before Monday 18/07/2022 when we have a new fortnight to pay. Please help...............
Hi JenWil1962
First of all, you can process your payrun coming Monday, as STP/the errors in your software can be updated at any time.
It seems the pay reversals haven't processed as intended. The Profit and Loss and the electronic clearing account should balance after the payroll reversals.
Before we can fix leave accruals and the ATO figures, we will have to make sure all the transactions are recorded correct in your software.
You mention that your Register Summary report is $0. This report gets its data from the employee card>>Payroll Details tab>>Pay History. This usually indicates that a manual change has been made to the employee Pay History. This means that the YTD verification report will never be right as it is getting the wrong amounts from the Pay History.
The Activity Summary report gets its data from the pays processed through Process Payrol. The Activity summary and Register summary should always be the same. The only reason for a difference is if you have started processing payroll in the software part way through the year and entered opening balances in the employee Pay History.
If they are different, it indicates that a manual change has been made to the employee Pay History. This means that the YTD verification report will never be right as it is getting the wrong amounts from the Pay History.
Could you send me the following screenshots via Private Message so we can investigate this further?
Filter by 2 employees:
- Payroll>>Employees>>Payroll Advice
- Payroll>>Employees>>Activity Summary
- Payroll>>Employees>>Register Summary
- Payroll>>Transaction Journal>>Payroll Journal
Note: you can't add documents to a private message; you can take screenshots of the reports by using CTRL+Shift+S and upload these as Photos.
Thank you, I made a decision and restored a backup file and reprocessed everything I needed to, as nothing was making any sense.
I have used MYOB for many many years and have never seen anything like this. The original payrun recorded against employees card files 3 times for one pay run and that is something that is or has not been done ever. A number of errors came through during the recording process, so can only think some glitch in the system. Nothing made sense.
So this bought me to restore a previous backup and work on that file. Everything is ok now and hoping no more errors or glitches in payrun next week.
Due to the volume of payroll that will be soon over 150 employees, we are investigating a stand alone payroll program/software.
Thank you
Hi JenWil1962
I am glad to hear you could get it resolved with a backup. It seems there was a connection error when you recorded the pays. I recommend always checking whether a transaction has been recorded in the software before reprocessing this when this occurs.
Thank you for your help, the only thing is they were not reprocessed, it was processed once. I know that for sure as it takes me a few hours to set up the pays for processing and I did not process more than once. The connection error definately caused a big issue.
Thank you