Forum Discussion

deb2829's avatar
deb2829
User
2 years ago

Payrun reversals

When doing payroll yesterday I created 6 payruns for the same pay period as I was having trouble with an employees pay and so was going in and out of the payrun but it was bringing up the message that you have already created a payrun for this period do you want to edit it, it just created a new payrun.  I went through and reversed the 3 employees pays from 5 of the payruns and 2 of the employees are correct but 1 employees gross in the payroll register report is showing a negative figure, it is like to didn't apply the credit against the debit as the negative figure is the 5 amounts that I reversed, the ATO has also accepted with errors 2 of the STP reports as it is showing a negative YTD total which isn't correct.

 

I have tried for 3 and 1/2 hours to speak to payroll specialist agent but have had multiple issues of the phone line dropping out and then when the general consultant tries to put the call through to the payroll specialist the phone just goes dead.

 

If anyone is able to help that would be fantastic.

1 Reply

Sort By
Replies have been turned off for this discussion
  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi deb2829 

     

    Thanks for your post. The Payroll register report and the STP reports get their data from the employee card>>Pay History tab. The Payroll activity report gets it's data from the pays processed through Process Payroll. So the first thing I would do is check the Payroll activity and Payroll register reports, they should always be the same.

     

    If the Payroll Activity report is showing the correct YTD amounts it indicates that a manual change was made to the employee card>>Pay History. You would need to change the Pay History back to what it should be then send an update event to send the correct figures through STP.

     

    Please let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.