Forum Discussion
Melisa_D
3 years agoFormer Staff
Hi DebbiM2705,
Thank you for your post and welcome to the Community Forum ! Have you reversed and reprocessed the transaction ? If you have and the status hasn't updated yet please give it some time as the pay super service had been disabled while our teams dealt with the duplication error, it has been re-enabled now and the status should update shortly.
Do let me know if you have any further questions.
- DebbiM27053 years agoUser
Hi Melisa. I have followed the instructions in the email to reverse the transaction. When I hit record reversal there are red crosses next to employee (transaction has already been processed or cancelled) and red x nest to amount. It's been an hour and not updated?
- Melisa_D3 years agoFormer Staff