Forum Discussion
We are also having major problems with YTD finalisation for 4 terminated employees. I have tried everything I can think of including unterminating them in ATO STP reporting and reactivating them in the system (not unterminating them in MYOB just reactivating their cargs. I have checked all payroll categories and their classifications are correct and STP is accepting the $0 update , but these employees are all showing as $0 gtross pay which is incorrect. 3 were pre STP2 and 1 was post STP 2 all other employeees, terminated or otherwise are fine.
Please help as this is getting urgent and we need to roll the Payroll year
I had this issue last week. I had to make each employee active and take out their termination date. then I had to do zero dollar pays for them. This brought the figures back in the YTD finalisation. I then could do the EOY Finalisation. I had to put the termination dates back in and then make them inactive again. I have now noticed that there are others in my EOY Finalisations that are $0 for the gross wages, but the PAYG is there...so now will have to talk to MYOB about that as well as waiting on hold for 2 hours with an error message doing the pays, which I believe is something to do with salary sacrifice.
- Real_Estate_WA2 years agoExperienced Cover User
I also have this issue
Payroll Summary, Payroll Activity and Payroll Register all agree but YTD verifiaction report is WAY OUT and all the issues are with employees that have left.
- SDB_182 years agoUser
mine too Real_Estate_WA :-( except none of my employee amounts match up. Even the ones still employed
- MaxxMusic2 years agoContributing Cover User
SDB_18 I the same issue with all my FT & PT employees, but then when I opened each of their reports, it was because any Paid leave (Annual or Personal) is shown separately...
However, I still have the ETP issue with the terminated employee and i spoke with MYOB today and they are aware of the issue and are letting me know when it's fixed.. I'll post back here when I hear back from them!!!
I do still have the issue with the PDF Verification report showing the incorrect total and that is because of a totally different Employee!!!
However, they said if the amounts for each individual are correct when I add in the leave amounts, then I can finalise them :)
- Ali62 years agoCover User
I found once the terminated employees are corrected by unterminating, running $0 pay run etc, that then all the other employees went wrong and previously were correct. I then ran a $0 pay run for everyone and that corrected them.