Forum Discussion

melrWA's avatar
melrWA
Experienced User
3 years ago
Solved

Returned Super - Pay Super

Hi, I use Pay Super and have sent all my batch which has been deducted from my bank 10.03 and the 31.03 I have received 1 employee's super payment.     1st question is how do I process this again? ...
Returned super
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi melrWA,

     

    Thank you for your post.

     

    You are on the right track with reversing the payment, however, once the entire batch is reversed you will need to then process the 'Successfully paid' contributions through the Pay Liabilities function so that your reconciliation balances, and then you will need to process the "returned' super though the Pay Superannuation window again so that it can be processed and sent to the respective fund. I will attach a help article below that will guide you through this process:

     

    If you have further queries on this, please let me know - happy to assist!

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff

Hi melrWA,

 

Thank you for your post.

 

You are on the right track with reversing the payment, however, once the entire batch is reversed you will need to then process the 'Successfully paid' contributions through the Pay Liabilities function so that your reconciliation balances, and then you will need to process the "returned' super though the Pay Superannuation window again so that it can be processed and sent to the respective fund. I will attach a help article below that will guide you through this process:

 

If you have further queries on this, please let me know - happy to assist!

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kylie123's avatar
Kylie123
Partner
2 years ago

What about for online myob, there is no Manage Payments screen etc?  How do we fix 1 employees super contribution for actually just one pay in the whole batch that has bounced back to bank account in bank feeds?

  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    HI Kylie123,

     

    Thanks for your post. 

     

    The below help article will explain these steps for the online version:

     

    If you need any further assistance with this, please do reach out.

    • KiwiCaro's avatar
      KiwiCaro
      Trusted Cover User
      2 years ago

      Hi Sam_R 

      Thanks for posting your 'Returned superannuation contributions' instructions sheet.

      I'm up to 'Step 2'  ' There is no Create Pay Run option on my Payroll page?

      I've attached a screen cap of my build.

       

      Any help appreciated, thank you.

       

      Carolyn