STP
I am having trouble connecting the STP to the ATO. Ive been on the phone to MYOB 3 times. First time for 3hrs 2nd time 3hrs third time 2 hrs. I was suposed to get a call from a support team person...
Forum Discussion
Hello, Bonnsway first of all I'm very sorry for this inconvenience. Rest assured that I'm here to assist you in this inquiry.
Can you please confirm if you have any error messages when connecting your STP to the ATO? Kindly post it here so that we can take action on it.
Regards,
Hannah
Yes I get error messages. I am just setting up the STP so I go to payroll Reporting then get started. Says "Youll need to set up single touch payrol in ARL browser. Click Go to Browser. Sometiimes is propmts to sign in Again, then I get a list of my businesses. When I click on the business Im trying to set up I get an error message "SOMETHING WENT WRONG. IF THE ISSUE PERSISTS, CONTACT MYOB SUPPORT SELECT A BUSINESS AND TRY AGAIN. I have no issue with any of the other businesses in my list.
Hi, Bonnsway thanks for clarifying about this error message. I'll be happy to check it further.
Will you send me a private message of your Serial Number, your First and Last Name, Company File Name that you're trying to connect to ATO.
Also, please attach a screenshot of this error messages.