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Flinders's avatar
Flinders
Contributing Cover User
3 years ago

Super payments still not deducted from bank

I am aware of the super issue for super payments processed in February.

 

I have since reversed the February payment in MYOB and resent for payment but this has been siting in the status "Processing Payment" since the 23/2/2022.

 

We have since processed March and this payment has come out of  the bank.

 

Any idea when this issue will be fixed and when we can expect payments coming out of the bank? 

 

 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Flinders, 

     

    Thanks for your post. Can you please send me a private message with the following details so I can assist:

    • Serial number 
    • Your full name and email address 
    • File ID (This can be found by going to Help > About MYOB AccountRight)
    • Screenshot of the payment status in the manage payments window 
    • Confirmation on whether the payment in February had been deducted out of your account or did it not get deducted 
    • Transaction amount
    • Flinders's avatar
      Flinders
      Contributing Cover User
      3 years ago

      Hi Melisa_D 

       

      Just following up on the Private message  i sent in regards to the Super not yet being processed.

       

      Can you please reply or advise as super is due for payment his month

       

      Thanks

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Flinders, 

         

        Sorry for the delay in my response, I've responded to your private message requesting more information.