Forum Discussion

Brook_Group's avatar
Brook_Group
Cover User
11 months ago
Solved

Superannuation paid to incorrect Fund

A staff member changed his super fund & did not update me until after I had sent off his superannuation entitlements.  The superannuation payment has since bounced back.  How do I rectifiy? I need t...
  • Doreen_P's avatar
    Doreen_P
    11 months ago

    Hi Brook_Group 

     

    Thanks for your post and Welcome to MYOB Community Forum.

     

    Once you were able to identify what causes the issue why super contribution bounced back, will need to fix it first. Then reverse and reprocess the super contribution. Recording the successfully paid contributions through Pay Liabilities and the returned contribution through Pay Superannuation window. For further steps, kindly refer to The Help Article Reversing and reprocessing superannuation payments.

     


    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
11 months ago

Hi Brook_Group 

 

Thanks for your post and Welcome to MYOB Community Forum.

 

Once you were able to identify what causes the issue why super contribution bounced back, will need to fix it first. Then reverse and reprocess the super contribution. Recording the successfully paid contributions through Pay Liabilities and the returned contribution through Pay Superannuation window. For further steps, kindly refer to The Help Article Reversing and reprocessing superannuation payments.

 


Please let me know if you need further assistance.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Best regards,
Doreen