Forum Discussion
Hi Aideen
Can you please attach a screenshot of the Payroll>>Manage Payments window as we think that the payments could have been manually processed? Once we have a screenshot of that window, we would be able to identify the real cause.
In the attached screenshot the highlighted payment had been stuck in status "Processing Payment"mode for 2 days. Second payment authorised and processed immediately.
- Komal_S3 years agoMYOB Moderator
Hi Aideen
If you log out and log back into the Manage Payments window again, the status should change. With regards to the issue of double payments, we have confirmed that these payments were manually processed, therefore you would have to contact individual funds for getting the refunds for these payments or look at adjusting superannuation amounts for employees in their next pay run.
Once the amounts have been refunded, follow the process in this help article to enter the transactions in the software.