Forum Discussion

DLS19042000's avatar
DLS19042000
Contributing User
2 years ago
Solved

Unable to access employee card

Hi,   I am having issues accessing an employee's card file.  When I click on them it comes up with the message that something's gone wrong and AccountRight needs to close. I have tried accessing th...
  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi DLS19042000,

     

    Thanks for reaching out.

     

    This error will require us to run a script over the file to resolve it. Can you please reply with the following details:

     

    • Last 4-Digits of your serial number
    • Company File ID (Help > About MYOB AccountRight)
Sam_R's avatar
Sam_R
Former Staff
2 years ago

Hi DLS19042000,

 

Thanks for reaching out.

 

This error will require us to run a script over the file to resolve it. Can you please reply with the following details:

 

  • Last 4-Digits of your serial number
  • Company File ID (Help > About MYOB AccountRight)
  • DLS19042000's avatar
    DLS19042000
    Contributing User
    2 years ago

    Thanks so much - 

     

    The serial no. (last 4 digits) is : 6200

    Company File ID: 1

    • Sam_R's avatar
      Sam_R
      Former Staff
      2 years ago

      Hi DLS19042000,

       

      Thanks for confirming that. 

       

      I've now run the scripts over your file to resolve that, however, if the issue persists please let me know. 

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • DLS19042000's avatar
        DLS19042000
        Contributing User
        2 years ago

        Thank you so much, I really appreciate it.  I see from the forum that his happends quite alot!  Very frustrating...