Forum Discussion

rbray's avatar
rbray
Experienced User
2 years ago
Solved

Unable to open an employee's card

Having troubles opening an employees card to reverse a transaction... Hoping someone can run the script needed to fix this, please? :smileysad:    AccountRight Application Error Report =========...
card
Error
HELP
reverse
  • Steven_M's avatar
    Steven_M
    2 years ago

    Hi rbray 

     

    Thanks for confirming that information

    Give that employee's card an open now and let us know how you get on. - I've completed the running on the necessary script.

Steven_M's avatar
Steven_M
Former Staff
2 years ago

Hi rbray 

 

We do have a script that we do need to run over the company file to address that particular situation. So we can arrange for that to be run, would you mind confirming the following information:


Where the company file is stored i.e. online or local
What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
What is the company file ID - Help>>About AccountRight

  • rbray's avatar
    rbray
    Experienced User
    2 years ago

    Where the company file is stored: Online
    What the LAST FOUR DIGITS of the serial number is: 9182
    What is the company file ID: 1

    • Steven_M's avatar
      Steven_M
      Former Staff
      2 years ago

      Hi rbray 

       

      Thanks for confirming that information

      Give that employee's card an open now and let us know how you get on. - I've completed the running on the necessary script.

      • rbray's avatar
        rbray
        Experienced User
        2 years ago

        You're an absolute gem Steven, thank you so, so much!