Forum Discussion

Kraeng's avatar
Kraeng
Experienced Cover User
3 years ago
Solved

Unable to set up STP

Hi, I am unable to setup STP in a relatively new MYOB File (2nd File)I have attached the error messages I get when I try to check payroll details and also try to Connect to the ATO. I then thought ...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Kraeng, 

     

    Thank you for your post and screenshots. I've had our script run over your company file, you should no longer receive this error. 

     

    Please do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff

Hi Kraeng, 

 

Thank you for your post and screenshots. I've had our script run over your company file, you should no longer receive this error. 

 

Please do let me know how it goes. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Kraeng's avatar
Kraeng
Experienced Cover User
3 years ago

Hi Melisa,

 

I no longer have the error but I wanted to prepare payment summaries(not with STP yet) and when I start going through the assistant it is for this new Financial year not 20/21 financial year.

Is there any way to prepare the payment summaries for the 2020/2021 financial year as I'm not sure when they will get the STP set up.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Kraeng, 

     

    Thanks for the update. If your file is in the new payroll year you will need to restore a back up that was made in the previous payroll year so that you can prepare these payment summaries. I would also recommend checking with the ATO if you can lodge the payment summaries for your employees. 

     

    Please do let us know if you have any further questions.