Forum Discussion

SandieY's avatar
SandieY
Cover User
2 years ago

single employee card file wont open - wants to restart myob

Good Afternoon, When trying to open 1 of our employee card files, an error comes up and wants to restart AcountRight. I have attached the error log below. Kind Regards Sandie
ChrisMYOB's avatar
ChrisMYOB
Former Staff

Hello SandieY 

 

Welcome to the Community Forum.

 

Can I please just get you to confirm the last 4 digits of your serial number as well as the company file ID (This can be found under Help >About) for the file experiencing this issue, and then I will be able to investigate further.


SandieY's avatar
SandieY
Cover User
2 years ago

Hi Chris

last 4 digits of Serial number are 5940
Company File ID 11

Kind Regards
Sandie

  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Thank you for providing these details. I have run a script over the file so you should now be able to open the employee card now.

    Please let me know how you go.

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