Forum Discussion

Thierry888's avatar
Thierry888
Experienced User
4 months ago

AccountRight Application Error Report

Hi    While entering sales data, I am frequently receiveing an error about something's gone wrong and accountright needs to close. This is not a one-offs anymore.    I am hoping someone can direc...
Genreve_S's avatar
Genreve_S
MYOB Moderator
4 months ago

Hi Thierry888, 

 

Thanks for posting this in the forum. 

 

I'm sorry to hear about your app continually crashing. Based on the error log, it seems that the issue stems from the available data storage in temp files. I recommend clearing the temp files window of your computer. This could be done by following these steps.

  • Open the Run dialogue box.
  • Type "%temp%" and click okay. (this will open the temp folder)
  • Press Ctrl + A to select all files.
  • Press the delete button and confirm to delete all files. 

After following these steps, you can try recording sales data again. 

 

Let us know if you require further assistance.

 

Thanks,
Genreve

 

  • Thierry888's avatar
    Thierry888
    Experienced User
    4 months ago

    Hi Genreve

     

    Thanks for assisting. I follow your steps but still it does not fix this issue. Still need to restart the app.

    • Thierry888's avatar
      Thierry888
      Experienced User
      4 months ago

      Hi Genreve_S 

       

      Further to below, I received this prompt window - attached , once i click ok, I have to restart the software

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        4 months ago

        Hi Thierry888, 


        Thanks for the response and the update. 

         

        The error log you've attached seems to just show this certain error. I believe we need to check the full diagnostic log of your AccountRight to know more about what's causing this. Here are the following steps to collect the diagnostic log. (make sure to prompt the error again before doing this)

        1. Open the Run window. (Windows button + R)
        2. Type %localappdata% and click OK.
        3. A file explorer will open, and you can open the folder MYOB > AccountRight > Current > Diagnostics.
        4. Copy the most recent diagnostic log file named "Huxley.Application_xxxx.x.xx.xxxx.log".
        5. Attach the diagnostic log file to your next response.

        We look forward to your response.

         

        Thanks,
        Genreve