Forum Discussion
Hi Genreve
Thanks for assisting. I follow your steps but still it does not fix this issue. Still need to restart the app.
Hi Genreve_S
Further to below, I received this prompt window - attached , once i click ok, I have to restart the software
- Genreve_S4 months agoMYOB Moderator
Hi Thierry888,
Thanks for the response and the update.The error log you've attached seems to just show this certain error. I believe we need to check the full diagnostic log of your AccountRight to know more about what's causing this. Here are the following steps to collect the diagnostic log. (make sure to prompt the error again before doing this)
- Open the Run window. (Windows button + R)
- Type %localappdata% and click OK.
- A file explorer will open, and you can open the folder MYOB > AccountRight > Current > Diagnostics.
- Copy the most recent diagnostic log file named "Huxley.Application_xxxx.x.xx.xxxx.log".
- Attach the diagnostic log file to your next response.
We look forward to your response.
Thanks,
Genreve- Thierry8884 months agoExperienced User
- Thierry8884 months agoExperienced User
Hi Genreve_S
Have you had a chance to discuss this issue with an 'expert' yet?
It is very annoying to these error messages throughout the day and have to sign in again