Forum Discussion
Hi Genreve_S
Have you had a chance to discuss this issue with an 'expert' yet?
It is very annoying to these error messages throughout the day and have to sign in again
Hi Thierry888,
I apologize for the delay in my response and thank you for your patience.
From the diagnostic log you've shared, it appears that your company file is saved in OneDrive. It's possible that the constant backups being made by OneDrive could be causing the issue you're experiencing.
Could you please try disabling the automatic backup feature in OneDrive and then restore a copy of the file? This might help us determine if this is the root cause of the problem. If the issue continues after trying this, please send an updated diagnostic log so we can investigate other potential causes of the crashes.
Looking forward to your response.
Thanks,
Genreve
- Thierry8883 months agoExperienced User
Hi Genreve_S
No, it's not the roof of the problem.
We have a server version, not on cloud. also same issue.
Just wondering why we keep getting increase in the month fees, when there is an issue with the software??
Can you please get accounts team to get in touch with me. or simply a discount instead of an increase in fees??
Thanks
Thierry
- Genreve_S2 months agoMYOB Moderator
Hi Thierry888,
Thanks for the response.
To delve deeper into this, could you please specify the exact location where your file is saved? Additionally, could you provide an updated diagnostic log? This will help us determine if the steps you've taken have resulted in any changes within the log.
We eagerly await your reply.
Thanks,
Genreve - Thierry8889 days agoExperienced User
Hi Genreve
The file I am using is connected on the server. Everytime when I download a report, theres a one off error. See attached errorlog.
Can you please organize a meeting to connect with an IT expert. Everytime the MTOB fee keeps increasing but the quality is not here yet.
Hope this can be fixed thanks
- Princess_R9 days agoMYOB Moderator
Hi Thierry888,
Thanks for reaching out.
I understand you're experiencing some issues with your file on the server and would like to connect with an IT expert. While I can't directly organize a meeting for you, you can submit a support request via My Account for further assistance.
The error you're encountering suggests that when a program like AccountRight queries the installed version of Office or Excel, it receives an incorrect response. This mismatch is causing communication issues and errors between the programs. I'll provide some information that may provide insights about this error:
- Something's gone wrong: "System.Runtime.InteropServices.COMException"
- Can't export reports to Excel.
Feel free to post again anytime you need further assistance.
Cheers,
Princess