Forum Discussion
HI Gavin,
thanks for your reply.
I got the accountant to send the .zip file, which I managed to restore into the library, but when I try and open it (which doesn't show in my library view for some reason, and I can't figure out where to change the link in MYOB).
When I try and open it, I get the same error "Connection to server lost".
I am on Local and do not use a server.
I also got the accountant to send the .myox file, but I still get the same error.
When should I tell the accountant to change.
thanks
Kristina
Hi krist
I suggest three things:
Re-start your computer, re-install AR2013.5 and try to open the .myox file again, if that fails, install AR2022.3 and try to open the .myox file.
Regards
Gavin
- krist3 years agoContributing Cover UserHi GavinI have tried restarting my computer. that didn't work.Do you have the link to download 2013's latest version to reinstall?Where can I get a free copy of AR2022.3 as I only need MYOB to finalize my company files this year.ThanksKristina
- gavin123453 years agoUltimate User
Hi krist
Here is a link to MYOB's downloads page.
AR2013.5 is only available in Server Edition - MYOB advise to use this even if you are using on a PC.
There is also a link to AR2022.3 - all there software is free, however the Company File must be licensed for the version you are using.
If this doesn't work get in touch with your accountant and find out more about what version they were using with your file.
Regards
Gavin
- krist3 years agoContributing Cover User
Hi Gavin
Maybe that is the issue, I believe they only just installed 2013.5 to be able to see my file.
Mine is very old and is only a stand alone version.
I will try the server version and see if that works.
thanks
Regards
Kristina