Forum Discussion
Thanks for providing that additional information. Our testing showed the display issue happening on Mac environments but not Windows.
I have put that Item Number - 01.002.1500A into my file and am seeing the full number. As some troubleshooting to attempt, have you tried clearing your browser's cache?
If you could firstly try clearing cache, and if it is still occurring, getting a screenshot and what browser you are using would be ideal (either by reply or Private Message).
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi SamaraM
Can you please show me a screen capture?
I have tried Chrome, Edge and Firefox and all have the item number cut off.
Cheers
Andrew
- SamaraM3 years agoFormer Staff
Instructions on how to take a screenshot:- Press the Windows key + Shift + S.
- Click and drag your mouse to capture the error.
- Release the mouse button to copy the screenshot to Windows clipboard.
- Open a graphics application, such as Microsoft Paint (go to the Start menu > enter Paint) or Microsoft Word.
- Press Ctrl + V to paste the screenshot into the graphics application.
- Save the screenshot as a graphics file (such as .PNG) on your desktop.
You can then either Add the Image to your Reply, or send it through as a Private Message.
- AndrewStephen2 years agoValued Cover User
Hi SamaraM
I wasn't asking you for instructions on how to do a screen capture.
I was asking you for a screen capture show the columns you adjusted so can see the full item code when set to 01.002.1500A when entering an invoice. You keep saying something is possible and I am saying I can't see how to make it possbile, hence the reason I asked you to share a screen capture.- SamaraM2 years agoFormer Staff
This is what it looks like on my sample file when I tested it:
If you would like me to investigate this further I do need a screenshot of it not working for you.