Forum Discussion

LindyMH's avatar
LindyMH
Experienced Cover User
2 years ago

Automatic Invoice Emailing Preferences

Is anyone having issues with the preferences invoice reminder screen. When I go in to make some changes, it's just coming up with a greyed out blank screen.    
CloverQ's avatar
CloverQ
Former Staff

Hi LindyMH 

 

We find this is caused by something environmental (preference settings of Internet Explorer, often set up by the business IT person on company computers). To work around it, please open the AccountRight company file in the browser version (app.myob.com) in a different browser such as Google Chrome, then go into Sales Settings > Reminders > Reminders Settings to edit it. 

 

I hope this helps. If you have any further questions please feel free to let us know.

LindyMH's avatar
LindyMH
Experienced Cover User
2 years ago

Thank you for your answer, we do not have an IT person and do not use internet explorer.

Nothing has changed from our end so I'm not sure why this has happened.  We only have MYOB on one computer.

It's a bit annoying that I have to go in to a different area to fix something I shouldn't be having a problem with in the first place.

  • CloverQ's avatar
    CloverQ
    Former Staff
    2 years ago

    Hi LindyMH 

     

    Thank you for the update.

     

    When you access the preference window, by default AccountRight uses Internet Explorer for this window, thus it can be affected by environmental settings. I'll pass on your feedback and hopefully this setup gets improved in the future.