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maren-g's avatar
maren-g
User
2 years ago

Cant' send more than 1 email using outlook.

Since we have upgraded to AccountRight version 2022.9.0 we cant' send more than 1 email using outlook. We have been unable to send more than 1 email using outlook from MYOB. We use the email facility to send Purchase orders to our suppliers and Invoices to our customers. Also when sending remittances we were able to send multiple emails.

 

Now when we first log into MYOB, we are able to send 1 email to a supplier or customer, after which we get a Windows Security window 

"Huxley.Application"

Connection to name@company.com.au

the window has the user email address and asks for the password to send the email.

I have been in touch with MYOB support on thursday for more than 3 hours going through the issue without it being resolve. I was told that it is an issue I would have to take up with our IT, which I have done and without success. It seems to be a MYOB issue.

I spent over 1 hour last week sending individual payslips to employees by loggin into MYOB, sending 1 email and logging back out. Had to do this for over 30 employees. This is not a way to operate our business. Need this issue resolved ASAP.

 

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  • Yanike_S's avatar
    Yanike_S
    MYOB Moderator
    2 years ago

    Hi maren-g and di1956 

     

    Thanks for your post. That pop up is Windows Security and relates to your Outlook settings. It says Huxley.Application because AccountRight is attempting to connect to Outlook. Windows Security is asking you to enter your password to allow AccountRight to connect with Outlook. I googled Windows Security asking for Outlook password and found this information: Windows Security keeps asking for password.

     

    I haven't checked but I'm guessing there's been an Outlook update. I can say that these Outlook issues are not AccountRight or upgrade related. In your situation, AccountRight is trying to connect to Outlook to send those emails to the Outbox. When AccountRight attempts that connection Windows Security is asking you to give permission for the connection. So it's something in the Outlook settings that requires that permission.