Forum Discussion
Can someone please help? I have a new case number assigned on the 13/10 but nothing has been done to even start to fix our file. I continually get disconnected in the online chat and phone. No-one replies to my emails. And my data is becoming more and more corrupt.
Hi KristieBake
Sorry for the delay in response. Did you still need help with this situation?
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- KristieBake2 years agoExperienced User
Hi Samara
Yes I do still need help please. I contacted MYOB support again on 28 October and they advised that they have escalated it and I would hear from the data repair team within 24 hours but I still haven’t heard from anyone.
My case number is 01150318 which was created on 13 October but still no action has been taken.
Kristie
- SamaraM2 years agoFormer Staff
Hi KristieBake
Thank you for providing that case number. Can I confirm, is your file online? If it is could you send me the following over Private Message:
- Serial number or client ID
- Account name
- First and last name of the primary contact user
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.