Forum Discussion

JoWood's avatar
JoWood
Experienced User
7 months ago
Solved

Creditors payments not able to be matched

I have made various payments in October and they are showing in my bank transactions, but when I try to match them, there is nothing showing for the whole month of October.  How can I fix this?
  • JoWood's avatar
    JoWood
    7 months ago

    Hi Genreve

     

    Thank you so much for your assistance.

     

    I figured it out...... I had processed payment to the wrong bank account. Once I had changed this, they were all showing up.

     

     

JoWood's avatar
JoWood
Experienced User

Hi

 

I have attached screen shots, if they are not showing what you need, please let me know.

 

There are no invoices showing up to be matched since September

 

Thank you for your assistance so far

Genreve_S's avatar
Genreve_S
MYOB Moderator
7 months ago

Hi JoWood, 


Thanks for the response and the screenshots you've attached. 

 

Based on your last screenshot in the Bank Transactions window? The transaction with the amount of $279.48 is missing from the left side of the screen. In the Bank Transactions screen, the left side is the bank feeds sent by the bank while the right side is ledger recorded transactions. In my understanding, since the $279.48 is not on the left side of the screen, it's likely that the bank transaction didn't happen in real life or that there was an issue with the bank feed when this was sent. May I confirm if your actual bank statement has a $279.48 transaction on 27/10/2023?

 

We look forward to your response. 


Thanks,
Genreve

  • JoWood's avatar
    JoWood
    Experienced User
    7 months ago

    Hi Genreve

     

    Thank you so much for your assistance.

     

    I figured it out...... I had processed payment to the wrong bank account. Once I had changed this, they were all showing up.

     

     

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