Forum Discussion

local14's avatar
local14
Partner
4 years ago
Solved

Customer card imbalance

I have a customer card balance -$350 but this balance is not appearing on the customer aged receivables report nor the customer receivables reconciliation report.  Not sure how this has gotten out of...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi local14 

     

    I understand that our team have taken a look at that file and re-balanced that card file for you.

    If you do require future assistance don't hesitate to get in touch.

Steven_M's avatar
Steven_M
Former Staff

Hi local14 

 

You are welcome to send me that information in a Forum private message if required.

 

In terms of screenshots, you would not be able to attach these to a Forum private message as an attachment, however, you can use the Photos option in the compose message toolbar to upload and add those images. Forum Help: Adding Images has more information on that topic.

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi local14 

 

I understand that our team have taken a look at that file and re-balanced that card file for you.

If you do require future assistance don't hesitate to get in touch.