Hi, I sent a tax invoice invoice through MYOB Accountright to one of my customer. She paid using Pay Now button in the email by credit card then she received a reminder that the same invoice is overdue after couple days so she pressed the button PAY NOW and paid the invoice again. how can i refund her payment
Hi MOSS1
Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.
There are instances that customers may overpay or double pay an invoice. You can refund this payments to your customers by creating a credit and processing a refund. For more information about this, kindly refer to this Help Article, Settling customer credits, to help you process this refund.
Please feel free to post again I'm happy to assist.
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Cheers,
Princess
