Forum Discussion

Louise_xoz's avatar
Louise_xoz
Experienced User
2 years ago

EXTENDED PRICING NOT WORKING + BACKUP + INVENTORY, SUPPORT AND PRICING

Yes I know I probably should have put these topics as individual tickets, but the issues are never addressed by MYOB - so I really can't be bothered.      1.  For some unknown reason, the extended ...
Tracey_H's avatar
Tracey_H
Former Staff
2 years ago

Hi Louise_xoz 

 

If you wish to provide feedback you can so do via the Feedback & Complaints channel on the Contact us page on our website.

 

So that I can assist with the extended pricing on invoices issue can you please provide screenshots and clarify the following:

  • does this occur for all items?
  • does this occur for all customers?

We are aware that the number of days since last back up is not updating, this is being investigated by our developers. In the meantime, if you can see that the back up has saved successfully you can ignore that message.

  • Louise_xoz's avatar
    Louise_xoz
    Experienced User
    2 years ago

    So typical - no reply, no solution to the problems, and the only option on MYOB's response are to mark this as a solution!

     

    Truly pathetic.

     

     

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      2 years ago

      Hi Louise_xoz 

       

      I did reply and I did offer assistance for your issues. If you want help you do need to provide the requested information. If you do not wish to provide that information please contact the phone-based or Live chat teams for help.

       

      Additionally, the suggestion to mark as a solution is part of the MYOB Moderators signature panel. As such, it is included in every reply we post.